PHILIPSBURG:--- NV GEBE Temporary Manager Mrs. Iris Arrindell has reaffirmed the utility company's commitment to providing reliable water and electricity services while outlining a renewed focus on transparency, accountability, communication, and customer service.
In a message addressing employees, customers, and the wider community, Arrindell reflected on NV GEBE's more than 65-year history as a cornerstone institution in St. Maarten.
“For more than 65 years, NV GEBE has been a household name and an integral part of the fabric of St. Maarten,” Arrindell stated. “Through periods of growth, times of hardship, and moments of uncertainty, we remained steadfast in our mission: to provide the people of this country with reliable water and electricity services.”
Arrindell acknowledged that the company's journey has included both successes and setbacks. She noted that despite operational difficulties, natural disasters, and other unforeseen challenges, NV GEBE employees have continued to work diligently to ensure the continuity of essential services and the organization's long-term sustainability.
The temporary manager also acknowledged concerns raised by customers and residents about the company's performance and its relationship with the community.
“We've listened carefully to the concerns, frustrations, and expectations from our customers and the wider community,” Arrindell said. “It is imperative for us to bridge the gap that has emerged between NV GEBE and the people we serve. Acknowledging this reality is the first step toward addressing it.”
According to Arrindell, rebuilding public confidence will require a sustained commitment to transparency, accountability, open communication, and improved customer service.
“As we move forward, it is imperative that we bridge that gap through transparency, accountability, open communication, and a renewed focus on customer service,” she stated. “Rebuilding trust will not happen overnight, but it will remain one of our highest priorities.”
She emphasized that the company's goal is not only to restore confidence in the organization but also to strengthen its relationship with customers and the wider community.
Arrindell also called on NV GEBE employees to remain committed during what she described as a period of renewal.
“To the employees of NV GEBE, I ask for your continued dedication, professionalism, and support during this period of renewal,” she said. “Each of you plays a vital role in shaping the future of this organization. The manner in which we serve, communicate, and respond reflects who we are as a company.”
She concluded with a message of unity and determination, expressing confidence that the company can overcome past challenges and emerge stronger.
“Together, we can move beyond the challenges of the past and build a stronger, more responsive, and more resilient NV GEBE for generations to come,” Arrindell said. “Let us move forward together, with humility, determination, and a shared commitment to serving St. Maarten.”
